Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Satisfaction in airlines’ customer service has improved in the last six months, reaching +59. Despite this, four in ten ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Second Dual Win Continues Legacy of Excellence Originally published on PSEG NewsRoom NEWARK, NJ / ACCESS Newswire / / Public Service Electric & Gas (PSE&G), New Jersey's largest utility, is proud to ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Loyalty programs that prioritize personalization, flexibility and seamless experiences are strategic tools for building ...

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...