News

MarTech on MSN48mOpinion
AI improves customer service only when it supports humans, not replaces them
AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...
Business Tech News: Google Workspace Has New AI Features For Your Business
Google has new AI features for Workspace, Wix and ActiveCampaign announce a new integration, law firms are upgrading their ...
TechBullion2d
AI Chat Support and GDPR: Ensuring Data Privacy in Automated Conversations
In the era of automation and instant replies, AI chat support has become a go-to solution for businesses seeking scalable and efficient customer service. But with great power comes great ...
Half of Airbnb users in the U.S. are now interacting with its AI customer service agent
The home-sharing giant says its new AI assistant has cut live support requests by 15%, with more personalization and features ...
Airbnb is quietly rolling out an AI customer service bot in the US
Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's ...