AI can reduce costs — but done wrong, it alienates customers. See how forward-thinking brands are blending automation with ...

Google has new AI features for Workspace, Wix and ActiveCampaign announce a new integration, law firms are upgrading their ...

In the era of automation and instant replies, AI chat support has become a go-to solution for businesses seeking scalable and efficient customer service. But with great power comes great ...

The home-sharing giant says its new AI assistant has cut live support requests by 15%, with more personalization and features ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's ...

So perhaps it should come as no surprise that, when faced with one of those (far less charming) AI customer support bots ...

This Surgent vs. Becker CPA comparison breaks down features, pricing, and support to help you choose the best CPA review ...

Google continues its push to integrate helpful AI features across its productivity suite with the latest round of updates for ...

To earn trust and achieve excellence in data, AI and customer support, you must start with transparency. By prioritizing proactive openness in these areas, your customers can be confident in your ...

The bank’s in-house generative AI tool is streamlining customer service, reducing manual work and speeding up response times, improving both employee and customer experience ...

36,336 people played the daily Crossword recently. Can you solve it faster than others?36,336 people played the daily Crossword recently. Can you solve it faster than others?