The home-sharing giant says its new AI assistant has cut live support requests by 15%, with more personalization and features ...

Great Wolf Lodge's first chief wellness officer said the company's "culture of caring" is not just a buzz term, it's a business strategy.

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's ...

“These surveys are essential for the MTA to understand what is working and where we can focus on to improve the customer journey,” said MTA ... with results showing increased satisfaction—especially ...

AAA is out with a new survey that found more than half the cannabis users they talked to don't think the drug affects their driving. AAA surveyed 2,000 cannabis users across eight states regarding ...

PORTLAND, Ore. — This week, the city of Portland released the results of an annual survey asking residents about the challenges and priorities in their communities. More than 4,000 people took ...

Dan Murphy’s has been voted Australia’s favourite, winning Liquor Store of the Year at the Roy Morgan Customer Satisfaction Awards for the third consecutive year. In an additional triumph ...

The first table lists the banks we were able to get enough customer responses for, with a product score for their best-scoring current account. The second table lists all the current accounts rated by ...

The survey includes questions on satisfaction with corporation events, public art and engagement efforts, as well as the quality of infrastructure and services. Entrants will also have an ...

TOKYO -- Japanese people have the lowest satisfaction and expectations for "quality of life" among 30 countries, while just 60% are happy, a global survey has shown. Ipsos, a global polling ...