Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Facebook, not so much. Americans crown Chick-fil-A as their favorite fast food restaurant (McDonald’s is last) According to the American Customer Satisfaction Index, the controversial chicken ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

American healthcare ... Other metrics followed: the Customer Satisfaction Score, the Customer Effort Score, measurements of the entire Customer Experience. A survey, or monitoring calls to ...

Most of the complaints stem from consume... When given the choice, consumers in a survey by the American Customer Satisfaction Index (ACSI) say they'll take fast food over a full service restaurant.

Target Corp.'s customer satisfaction results slipped a bit in 2025, according to a new index. But Best Buy Co. Inc. moved up, ...

The American Customer Satisfaction Index puts ISPs near the bottom of all industries, even below airlines, the US Postal Service and social media. But the latest J.D. Power survey results show one ...

This year, Trader Joe’s and Publix tied for the top spot, each achieving a satisfaction score of 84 out of 100. They were closely followed by Wegmans and Sam’s Club, both scoring 83, with Whole Foods ...