Avaya is also providing support to help partners "talk cloud" with their customers, as well as help shifting from an up-front revenue model to a monthly recurring revenue model, he said.

While most outside of the tech industry won’t know the Avaya brand, most will have experienced its technology if you’ve contacted customer support or communicated directly with a brand for any ...

“We are operating normally and continuing to serve the Avaya ecosystem with outstanding communications solutions, service and support,” Avaya said in a statement on the reorganization.