NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort.

While DevOps transformation is often presented as a buzzword, it’s now a movement that shapes how teams create and deploy ...

iCSAT sets a new benchmark in customer satisfaction measurement by: Analyzing 100% of Customer Interactions: Delivers unbiased CSAT scores based on real conversations, not limited survey samples ...

TROY, Mich.: 30 Jan. 2025 — Overall wireless customer care satisfaction has decreased for the first time in two years, according to the J.D. Power 2025 U.S. Wireless Customer Care Study SM —Volume 1, ...

Customer satisfaction for residential gas declined significantly ... In fact, 33% of digital customers had a problem accessing their utility’s digital services. This performance makes digital ...

By leveraging advanced cloud infrastructures, event-driven systems, and robust security measures, retailers can deliver seamless, personalized experiences to meet modern consumer demands ...

The latest UK Customer Satisfaction Index (UKCSI), which benchmarks customer satisfaction of over 260 of the UK’s leading businesses and has run since 2008, is 76.1 (out of 100). This is almost the ...

Through this evaluation and performance-ranking process, HP recognised the opportunity, both internally and for HP customers, ...

FY 2024 revenue increases 11% YoY to a record AED 2.4 billion, driven by high occupancy rates of 94% and retention rates of ...