Speedy Freight, with offices across Scotland, has achieved an exceptional 'Net Promoter Score' reflecting customer loyalty ...

The "Retail's Biggest CX Trends in 2025" report collected more than 57 million feedback points from across the globe throughout 2024 to provide in-depth analysis on customer satisfaction, retail ...

Speedy Freight, with an office in Belfast, has received a fantastic net promoter score of 85. Far exceeding the industry and ...

A new report highlights the transformative impact of "agentic AI" on customer service, revealing significant improvements in ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Passenger satisfaction with U.S. airlines dropped by four percent in 2025, with overall satisfaction now at 74 out of 100.

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

Customer satisfaction fell across the board ... Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of check-in, to cleanliness ...

Ameriprise Financial (NYSE: AMP) today announced that it received high recognition in the 2025 Wants & Pricing Report based on the annual customer satisfaction survey conducted by Hearts & Wallets, an ...