As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

For all who are passionate and concerned enough to write a letter to the editor, please also call our senators and let them know your views. The Senate and House switchboard number is 202-224-3121.

An in-depth analysis chronicling more than 300 school cyberattacks over the past five years reveals the degree to which ...

WASHINGTON (AP) — The association representing thousands of FBI agents urged congressional leaders Monday to protect the jobs ...

It was February 2022 when I laced up my skates for the first time in nearly 20 years and hit the ice at Center Ice Arena. I stepped on to the rink and immediately fell—intentionally. We were ...

Regarding the Quail Road annexation, I have an additional condition precedent that the City Council should add to the two I recently proposed. Those two were a study of the cumulative impact of ...

The Dallas Cowboys have a number of free agents set to hit the open market during the 2025 NFL offseason. Here is the complete list. Time will tell if the Dallas Cowboys' decision to hire Brian ...

WASHINGTON - President Donald Trump's administration launched a sweeping round of cuts at the Justice Department on Friday that appeared to focus on FBI agents and others who worked on ...

WASHINGTON, Feb 4 (Reuters) - An anonymous group of FBI agents and employees took the unusual step on Tuesday of suing the U.S. Justice Department in a bid to prevent President Donald Trump and ...

Higgins is the big prize on the free agent market, as he would be a No ... 24. Drew Dalman, center (2024 team: Falcons) Dalman allowed two sacks and 10 pressures in 554 snaps at center.

Have you been paying attention to current events recently? See how many of these 10 questions you can get right. Compiled by Jeremy Engle Is there a goal you’d like to pursue by doing ...