As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Please call on Congressman Brad Finstad and Sens. Tina Smith and Amy Klobuchar to either make several much-needed, commonsense changes — or scrap the bill altogether.

Here’s your guide to the full cast and characters in The Night Agent, the chart-topping political thriller series on Netflix from The Shield’s Shawn Ryan. Coming after the success of The ...

The CFP National Championship game ended and then was followed by the most encouraging postgame comments in recent memory. To begin with, Ohio State Quarterback Will Howard courageously gave ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

The State Bank of India released the SBI SO Interview Call Letter 2025 for the candidates who have successfully qualified for the online exam and whose results have ...

Upper and lower must be references to the height of the letters, and the use of case is presumably an offshoot of its “condition” sense. But that’s actually not the case. The earliest ...

Time magazine released its inauguration cover on Sunday ahead of Donald ... "He is arguably the most influential change agent to occupy the White House since Franklin Delano Roosevelt." ...

Biden wrote Trump a letter but did not disclose what his message said. As President Joe Biden prepared to pass the baton to President-elect Donald Trump, he followed the tradition of leaving his ...

And as this interview letter is the primary communication to the person from the company, which should be written cautiously. So, below we have mentioned some details about the interview call letter ...

WASHINGTON – The leaders of the US Federal Bureau of Investigation (FBI) have warned that hackers who breached AT&T’s system in 2024 likely stole months of agents’ call and text logs ...

FBI leaders have warned that hackers who breached AT&T's system last year likely stole months of agents' call and text logs, prompting an urgent effort to safeguard confidential informants ...