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Two call center agents in Iloilo City were mauled by yet unidentified perpetrators in separate incidents. A closed-circuit television (CCTV) video showed that two motorcyles stopped by the roadside in ...

"Our solution was designed to anticipate customer needs and enable call center supervisors and agents to engage promptly and intelligently," stated Richard M. Boudria, Jr., chairman and CEO of BCN.

AI-powered knowledge bases significantly improve call center efficiency by providing agents with instant access to accurate and up-to-date information. "AI allows call centers to build knowledge ...

Eventually, we concluded that our approach at the time wasn’t sustainable and that we needed a different way to build our ...

"Impact Hub Zurich is seeking a studio or collective to co-design our new space at the Limmathaus ... If you'd like to submit a competition, call for submissions or other architectural ...

AI call center technology is AI call center technology is enhancing the customer experience while improving the daily workflow for agents. This article will explore how call center AI is changing ...

"The d.r.a.Lab, Pratt School of Architecture Center for Design Research in Architecture, would like to showcase a collection of our projects that explore novel methods for design-making architecture.

Whether we call a design good or bad often comes down to whether we agree with the implicit assumptions that brought it about. Those that produced Central Park’s Lasker Pool and Skating Rink ...

SAN DIEGO (KGTV) — The University of San Diego unveiled its new $35 million Basketball Performance Center this week ... stretching to Mission Bay. "The design of it... is elite," said Massey.

(Photo by Cameron Hewitt) The cathedral is shoehorned into the old center, where it rises brilliantly above the town's medieval clutter. The interior is laden with elaborate wrought-iron work ...