Call center employees in the Philippines aren’t worried about AI: The tech’s ‘not quite there yet’
While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...
ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...
Business Wire5d
Glia Survey Finds 69% of Leaders Are Dissatisfied With Current Contact Center Technology
Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...
ecommercefastlane5d
Enhancing Customer Experience With Streamlined Call Center Operations
In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...
You may be sick of filling out surveys. But after you get medical care, your input actually matters.
You’re sick of surveys. Perhaps you ignore them. But when it comes to providing input on a visit to your doctor or hospital, don’t let survey fatigue stop you from responding. After receiving medical ...
Food5d
Consumers are satisfied with supermarkets, but digital cracks emerge
Consumer satisfaction with supermarkets remained steady in 2024 while shopper sentiment on aspects of digital shopping ...