As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Nicolas S. Piuzzi, MD, was recognized as the 2025 Kappa Delta Young Investigator Award winner for research showing how ...

Q3 2025 Earnings Call Transcript February 4, 2025 8×8, Inc. beats earnings expectations. Reported EPS is $0.11, expectations ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Consumer satisfaction with supermarkets remained steady in 2024 while shopper sentiment on aspects of digital shopping ...

An exclusive Moneycontrol-Deloitte survey of 45 CEOs was conducted between ... please write to us at [email protected] or call on 02268882347 ...

Do you want the Windows 11 Start menu on the left instead of the center position? Here's how to move it. When you purchase through links on our site, we may earn an affiliate commission.

Quality control in call centers involves monitoring and evaluating the performance of agents to ensure they meet predetermined standards. It is crucial for several reasons: Customer Satisfaction ...

Edmontonians want the Alberta government to reconsider its plans to demolish the old Royal Alberta Museum building, according to a Postmedia analysis of the government’s online survey on the ...