While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

You’re sick of surveys. Perhaps you ignore them. But when it comes to providing input on a visit to your doctor or hospital, don’t let survey fatigue stop you from responding. After receiving medical ...

Consumer satisfaction with supermarkets remained steady in 2024 while shopper sentiment on aspects of digital shopping ...

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort.

So you shouldn't have to put up with poor service. Our annual energy satisfaction survey covers 16 suppliers in Great Britain. Our most recent results were published in January 2025 based on nearly 12 ...

From 28 January through until mid-March 2025, Indigo Shire residents may receive a call from an independent market research agency, National Field Services. This company has been commissioned to ...

This was the lowest net satisfaction rating that the President has received since sitting in office. Compared to the September 2024 survey, Marcos’ net satisfaction rating fell by 13 points from ...