According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Outsourcing call center ... Skills: Training on how to handle difficult situations and resolve issues efficiently. Cultural Sensitivity: Understanding and respecting cultural differences in cust ...

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

TCN, a leading provider of cloud-based contact center solutions, today announced its 5th Annual C3 User Group Conference on April 7 – 9, 2025, at the stunning new Black Desert Resort in Southern Utah.

India, Jan. 16 -- The global integration of Artificial Intelligence (AI) has given a major push for the call center ... their communication skills and adapt to customer needs faster.

With the best call center training software, agents can quickly develop critical skills so they can confidently deliver exceptional customer experiences. There are dozens of options on the market ...

Big Tech veteran becomes Atlassian’s new CISO, Congress may give DeepSeek the TikTok treatment, Google grows too slowly for ...

Good afternoon, and welcome to the Fourth Quarter 2024 Connection Earnings Conference Call. My name is Josh ... of their AI deployments and data center refresh. Although our results for advanced ...

Welcome to McKesson's third-quarter fiscal 2025 earnings conference call. Please be advised that today's conference is being recorded. At this time, I'd like to turn the call over to Rachel Rodriguez, ...

Once, and not all that long ago, either, it would have been unthinkable for a restaurant or food business to go without a telephone number. Entire plays — OK, at least one play, "Fully Committed" — ...

Welcome to McKesson's Third Quarter Fiscal 2025 Earnings Conference Call. Please be advised that today's conference is being recorded. At this time, I'd like to turn the conference over to Rachel ...