Joint effort aims to accelerate digital transformation through integrated CRM and AI-powered CCaaS offerings for ServiceNow's Financial Services Operations (FSO) product ROCKVILLE, Md., May 1, 2025 ...

Maintaining communication during off-hours is very important for customer satisfaction and growth. After hours answering ...

Refinements to processes, including using AI, can reduce supplements to improve repair cycle time, overall customer ...

"Contact centers need to balance efficiency with employee wellbeing and customer satisfaction. These features help organizations create a more agile, efficient and engaged workforce by addressing ...

"Contact centers need to balance efficiency with employee wellbeing and customer satisfaction. These features help organizations create a more agile, efficient and engaged workforce by addressing ...

While surveys provide valuable insights, only a small percentage of customers typically participate, limiting the scope of ...

Dan Murphy’s has been voted Australia’s favourite, winning Liquor Store of the Year at the Roy Morgan Customer Satisfaction Awards for the third consecutive year. In an additional triumph ...

Although consumers increasingly rely on websites and mobile apps to communicate with their health plans, they often are disappointed with the experience, especially when compared with what they ...

Westpac's CEO has apologised to a customer after the bank froze his accounts ... that the transfer had been blocked and advised him to contact their risk management team. Tim decided to record ...