M&T Bank employees answer about 650,000 customer calls. About 30% of those inquiries are handled by a contingent in Connecticut. The bank with the third-largest deposits total in Connecticut launched ...

Pensacola Police Communications phone lines are currently down, including 911, the police department announced Friday morning ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI-enhanced ...

In call center administration ... Your ability to effectively diffuse such situations can significantly impact customer satisfaction and your company's reputation. It requires patience, empathy ...

Westpac's CEO has apologised to a customer after the bank froze his accounts ... was intended for the staff member that handled his call. 'I'm really sorry about that experience you had having ...

The new apps see Atlassian take its first formal steps into the customer service and people management fields, while the bundling of existing apps into two new 'collections' that also include ...

ALPINE RACING TEAM. FIRST RESPONDERS IN LACONIA ARE ONE STEP CLOSER TO GETTING A NEW 911 CALL CENTER. A GROUNDBREAKING CEREMONY WAS HELD YESTERDAY. THE $8.5 MILLION PROJECT WILL REPLACE THE ...

Vermont Business Magazine Blue Cross and Blue Shield of Vermont’s (Blue Cross VT) Customer Service Call Center was recently awarded 2024 Call Center of the Year among small and mid-sized organizations ...

The Department of Revenue has extended its customer service hours in its call center to provide additional phone assistance to taxpayers as the deadline for filing 2024 Pennsylvania personal income ...

The Bruins called up Fraser Minten from Providence and plunked the young center into the lineup for ... on trade deadline day when he got the call that he’d be shifting locker rooms, though ...