As of Feb 1, 2025, the Unified Government of Wyandotte County/Kansas City, Kansas (UG) has given WM, the area’s trash and ...

Xfinity, a subsidiary of Comcast, is one of the largest telecommunications companies in the United States, offering services ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

Wyandotte County and Kansas City, Kansas, are changing how customer service calls concerning trash and recycling are handled.

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of ...

Commenting on this launch, Johair Marafi General Manager of the Retail Banking Division ... the smart device provided in the branch, a customer service representative from the contact center will call ...

Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...

DataSmart is DATAMARK's generative AI solution that acts as a personal digital assistant to give its users the relevant knowledge-based information they need quickly and accurately. DataScribe is ...