As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

What’s Going On is a listing of activities taking place throughout the Downriver community. To submit an event, send an email ...

Swinerton is conducting a $4.5 million renovation of T-Mobile’s Chattanooga call center. Construction is currently underway ...

We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

The detention of migrants at Guantánamo Bay is poised to spark a new chapter of legal challenges about the rights of those ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

The FEMA disaster recovery center in Richmond County will close at its current location on Friday and reopen next week until moving locations.

The IRC posted online saying its staff never sent out that email, and if you get it - you should ignore it and not click the links.

This is the state capital, bustling with movers and shakers and political intrigue — and, often, people mounting ...

and contact center capabilities. RingCentral is my top choice for call center software because the channels and capabilities are built into the platform. You don’t have to integrate separate ...

A Shelter Pet Speed Dating event will be held from 11 a.m. to 1 p.m. Saturday, Feb. 15, at the Aiken County Animal Shelter, ...

Up to 20% of staff at the WTC Health Program were impacted by cuts of probationary workers and buyouts, U.S. senators said in a letter.