The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer ...

Charter Communications is shutting down its call center in Worcester, according to a Worker Adjustment and Retraining ...

The post Call Center Employee Talks To A Very Upset Customer, But Doing What They Request Ends Up Costing Them A Lot Of Money first on TwistedSifter.

Health insurance companies such as UnitedHealthcare and Florida Blue are increasingly leaning on generative artificial ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Connecticut-based telecommunications provider Charter Communications will close its Worcester call center on June 26, as the ...

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

As reported by SFGATE, Sanas is a startup that offers "accent translation" for call center employees, a job that tends to be outsourced to cheaper foreign markets like India and the Philippines.

The AI startup also provides a background noise removal feature in order to further mask any sort of ambient noise emanating from the call center employees' location that may give away where they ...

Customers of call center operators such as Teleperformance who employ staff there also have this problem. With the help of artificial intelligence (AI), the accents of these employees are now ...