As Musk’s team barrels its way through the government seeking access to sensitive information, questions are arising about ...

Piotrowski has been working in sales consulting in San Francisco, building work experience. Now he's returning to something in which he has built a stellar resume. "Being back with the Rivermen is ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

A Reddit user shared an emotional job interview experience, feeling empathy for an elderly candidate who struggled with technology. Despite having an impressive résumé, the candidate faced challenges ...

An increasingly competitive labor market is leading to new expectations on pay as well as workers getting creative with their ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Indian business leader-musician Chandrika Tandon's 'Triveni' was awarded the Grammy for the Best New Age, Ambient, or Chant ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

demolition at the future site of the permanent Bally’s Chicago Casino complex resumed Friday after the city approved a new plan for razing the last vestiges of the Freedom Center. Disappointing ...

WEXFORD COUNTY, Mich,. (WPBN/WGTU) - -Construction on Munson Healthcare’s Surgical Center in Cadillac has resumed. Construction was temporarily halted last week at the surgical center located on ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

ROME (AP) — Italy said Sunday it was transferring 49 migrants picked up in the Mediterranean to new processing centers in Albania, in the third such attempt facing hurdles by courts. The navy ...