As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Get the Curriculum Vitae (CV) handout (Please note – in the US, a CV is not the same thing as a resume, although some employers may mistakenly use those terms interchangeably when they really mean ...

Disaster Recovery Centers’ regular hours are 8 a.m. to 6 p.m., Monday through Saturday; closed Sundays. Survivors may visit any one of FEMA’s Disaster Recovery Centers throughout the state ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions ...

Before becoming the household name (and EGOT!) she is today, Viola Davis was just an aspiring actor with a few school plays under her belt. Although her beginner acting résumé may have been less ...

INDIANAPOLIS (WISH) — The Indiana Fever will break ground this summer on a $78 million state-of-the-art sports performance center in the ... the ultimate player experience and we can’t wait ...

As revealed in a press release following the announcement of the console, Nintendo is offering a series of events called Nintendo Switch 2 Experience, which will be held around the world and let ...

Disaster recovery centers will help people apply for federal assistance and allow them to speak to representatives of federal and state agencies. Several seeking help at the Pasadena location were ...

The son's mother, Lashawn Douglas, recounted the harrowing experience her son endured. "He seen everything. He seen everything...and that's a lot, you know," she said. Douglas described the moment ...

Amanda is an Australian living in the cultural center of gravity ... you only need to update your resume every year or two to showcase your latest skills and experience alongside your education ...

This large base of wargaming experience has created a wealth of valuable insight ... at the Navy’s premier strategic and operational center of excellence with only limited classified discussions, no ...