ROI CX Solutions: Yes, AI Can Improve Your Call Center (But Only If It’s Used Correctly …)
As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.
Greece Data Center Database 2025: Detailed Analysis of 16 Existing and 6 Upcoming Data Centers Across Athens, Crete, Heraklion, Thessaloniki and Volos
The major operators/investors covered in this Greece Data Center Colocation Market Database include Apto & Dromeus Capital, CloudRock, Data4 Group, Digital Realty, Edgenex, Friktoria, Hostmein IKE, ...
Impacts3d
How fraud prevention is performed in call centers?
In the age of digital communication and customer-centric services, call centers have become essential hubs for businesses to ...
France Data Center Database 2025: Detailed Analysis of 141 Existing Data Centers 8 Upcoming Data Centers
France has more land and a less strained power grid which gives it an edge over Dublin, Frankfurt, and other cities in attracting new data centers.Dublin, Feb. 05, 2025 (GLOBE NEWSWIRE) -- The "France ...
CMS Wire6d
Top Contact Center Trends to Watch in 2025
According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...
pna6d
Korean-speaking agents join DOT tourist hotline
MANILA – Tourists can access support from Korean-speaking agents beginning this month through the Department of Tourism's ...