The healthcare industry is buzzing about the possibilities around next-generation artificial intelligence agents. | Health ...

Nowadays, most people know you can’t give out sensitive information on the phone, due to the increasing number of scams. But ...

In 2025, data will be the driving force behind successful call center operations. The ability to harness and apply data effectively can determine whether a contact center thrives or struggles. With ...

AI in call centers isn't just the future — it's now. Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how ...

Opinions expressed are those of the author. The world’s largest call center recently deployed new AI to “neutralize” the accents of their agents. Unsurprisingly, this provoked some outrage.

It has been nearly three years since the launch of the 988 National Suicide Prevention Lifeline, and since then, millions seeking help have used the call center as a life-saving resource.

Microsoft is investigating an ongoing outage that is blocking admins worldwide from accessing the Exchange Admin Center (EAC). The company tagged this ongoing issue as a critical service issue ...

In recent years, lawmakers have focused almost exclusively on stopping the flow of illicit fentanyl to combat the opioid overdose crisis. First appearing as a heroin additive in 2012, fentanyl ...

Animal rights activists aiming to force the closure of the Oregon National Primate Research Center wrote to the U.S. Department of Government Efficiency this week urging it to cut funding for the ...

Here's how that all played out: Torey Lovullo was ejected for arguing with Laz Diaz over a wrong check-swing call that effectively ended Merrill Kelly's night Andy Nesbitt is the assistant ...

Last month, Natural Products Expo West took place from March 4-7 at the Anaheim Convention Center. Informa Markets, part of the New Hope Network family of brands, hosted thousands of registered ...