This project involves creating a Key Performance Indicator (KPI) Dashboard for a call center manager. The dashboard provides a clear and concise summary of key metrics related to team performance, ...

You can create a release to package software, along with release notes and links to binary files, for other people to use. Learn more about releases in our docs.

There's no need for some rambling preamble to today's chat. Cardinals are a few weeks away from spring training in Jupiter, ...

Oracle NetSuite today announced a new solution to help organizations with diverse product and service offerings increase efficiency and accelerate growth. With NetSuite SuiteSuccess ...

The Task Force Report on Re-strategising the Economy and Mobilising Resources for Equitable and Sustainable Development has made some recommendations that they termed "low-hanging fruits" for ...

Key performance indicators (KPIs) are invaluable systems of measurement for understanding, maintaining, and, most importantly, improving workplace safety. Safety KPIs are measurements which provide ...

Companies like Microsoft, Amazon, and Goldman Sachs have based sweeping layoffs on employee performance, but career experts say workers aren’t in the clear for simply hitting their KPIs.

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

Renz Miguel Marquez, a 29-year-old call center trainer in Makati City in the Philippines, uses AI tools to streamline his workflow. The call center where he works caters to broadband service ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...