All metrics are vanity metrics without context, so be absolutely sure you’re paying attention to this one above all.

Corp reported better-than-expected earnings for Q4 2024, with earnings per share (EPS) of $0.26, surpassing the forecast of $0.23. Revenue also exceeded expectations, reaching $287.48 million compared ...

Nederman Holding AB reported its fourth-quarter 2024 earnings, revealing a robust performance with total sales reaching SEK 1,620 million, marking a 7.6% currency-neutral growth. The earnings per ...

Q2 2025 Earnings Conference Call February 11, 2025 5:00 PM ET. Company Participants. Michael Staiger - VP, IR and Corporate Development Ch ...

Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...

Medigap Life is one of the nation’s top insurance agencies that focuses on Medicare insurance products. Thousands of individuals and families work with Using Convoso's rich suite of call center ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Service metrics are as strong as they have ever been. Our customers are noticing and rewarding us with more business, and we continue to exercise strong cost discipline,” George told investors and ...

LONDON, Jan. 28, 2025 /PRNewswire/ -- AQMetrics, a leading global provider of award-winning regulatory and compliance solutions, is proud to announce the launch of its Center of Excellence for ...

LONDON, Jan. 28, 2025 /PRNewswire/ -- AQMetrics, a leading global provider of award-winning regulatory and compliance solutions, is proud to announce the launch of its Center of Excellence for ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...