One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI-enhanced ...

Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought's 2025 AI in CX Benchmark Report found.

Victor Orlovski is founder of R136 Ventures, a Silicon Valley-based VC firm focused on scaling mid- and late-stage B2B and ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

The key is transforming raw information into actionable insights that drive meaningful improvements. Gathering critical call center metrics – such as cost per acquisition, first call close rates, ...

Learn how it's shaping customer interactions with predictive and conversational tech. AI call center technology is rapidly transforming how businesses handle customer service. In 2025, AI call ...

According to Zephyr on Twitter, Huawei's CloudMatrix 384 is said to be “better than the GB300 NVL72 on all metrics” thanks to the GPUs powering ... and Huawei's data center supercomputer could mark ...

The electricity consumption of data centres is projected to more than double by 2030, according to a report from the International Energy Agency published today. The chief culprit? Artificial ...

Animal rights activists aiming to force the closure of the Oregon National Primate Research Center wrote to the U.S. Department of Government Efficiency this week urging it to cut funding for the ...

Just a few of the call center metrics you should be tracking include: If you’re scrambling to amp up (or just create) an inbound calling strategy, don’t worry—it might be a good thing. After all, an ...