As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

One senator and 12 members of the House of Representatives identify as lesbian, gay, transgender or queer. Nearly six-in-ten Americans (58%) say the U.S. benefits from its membership in the World ...

So, to the changemakers of Lawrenceville: the time to step forward and shape your city's future in the council chambers is now.

In a marketplace flooded with choices, failing to hold your audience’s interest means leaving revenue on the table. Customer engagement is all about building ...

A devastating fire did a lot of damage to the SHAPE Community Center building on January 19. The staff of the beloved community center in the Third Ward is already working on the rebuilding effort.

The staff of the SHAPE Community Center is working out of a temporary location after an electrical fire destroyed their building Houston's Third Ward. Posted January 31, 2025 9:29am CST Share ...