Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

In a marketplace flooded with choices, failing to hold your audience’s interest means leaving revenue on the table. Customer engagement is all about building ...

While much of the world was thrilled by the 2022 release of ChatGPT, and with it the dawning of a new era of technology, the ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

In today’s fast-paced business landscape, customer experience stands out as a key differentiator. Key Takeaways Call centers ...

The outgoing president warned that “an oligarchy is taking shape in America of extreme wealth ... Voters scratched their head and asked, ‘Why not just call it a climate change bill?’” ...

ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. This recognition was based on an ...

The area includes The Clay Center of Northern Colorado, Distortions, the Greeley Model Railroad Museum and the Greeley History Museum. The group offers walking tours of the many murals painted on ...

"I’d argue further that the brick wall we call customer service is a contributing factor to the broad decline of trust in institutions." (Dreamstime/Tribune News Service) ...