Convo Access, a mobile smartphone app that can connect deaf and hard-of-hearing commuters with an instant and on-demand ASL ...

Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

Nearly 1,000 people sent comments to the group in charge of regulating Georgia’s energy. About 90% wanted change. About 44% ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Nationwide Building Society has come under fire for not including a feature in its banking app that allows customers to ...

Nationwide Building Society has been criticised as its banking app misses a basic feature that customers may want to use. A ...

A WordPress booking plugin is an essential tool for businesses looking to streamline their operations and enhance customer experience.

Our goal is to help you decide whether Serendipity Paragon aligns with your trading objectives. So, let’s get straight into ...

You can collect customer data directly through sales transactions, website interactions, loyalty programs, and customer feedback forms. You can also gather it through indirect sources like social ...

Forrester recognized Thoughtworks as a Leader and a Customer Favorite in Modern Application Development (MAD) Services.

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Some of the best customer data comes from customers themselves. Ask customers to fill out feedback forms or take customer satisfaction surveys to share their opinions with you. This is a common ...