As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges.

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

In their climb toward AI-driven innovation, too many companies are unknowingly approaching a dangerous drop-off: the customer ...

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

Metrics are critical for determining AI product performance. But where to begin? Here's a framework to apply across various use cases.

A screen showing a city environment filled with multiple smartphones and tablets in various retail locations and displays.