As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges.

While surveys provide valuable insights, only a small percentage of customers typically participate, limiting the scope of ...

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

While we’re encouraged that SSA is listening to concerns about customer service, we’re not going to take potential improvements for granted. The incoming Social Security Administrator needs to focus ...

Reliable internet service is no longer a nice-to-have for businesses — it’s a must. Whether for cloud apps, video calls, or ...

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

During the first quarter of 2025, the company saw a loss of 181,000 pay TV customers. That’s less than half of the 405,000 pay TV customers the company lost during the first quarter of 2024.

Now, the company is making another change that will hurt the average customer. In addition to its longstanding "bags fly free" policy, Southwest Airlines also had a rather egalitarian seating ...