As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges.

Savvy potential customers will come armed with a range of detailed questions that SaaS companies must be ready to answer.

Whether you’re the CEO of a company or the head coach of a sports team, success hinges on strategy, both in the boardroom and ...

To keep up with the rapid evolution of consumer expectations, most teams have embraced AI solutions in some fashion.

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...

While we’re encouraged that SSA is listening to concerns about customer service, we’re not going to take potential improvements for granted. The incoming Social Security Administrator needs to focus ...

Recent experiences with One Communications (OC), formerly GTT, show that they need to revamp their Customer Service design to become more efficient and highly responsive when a customer is having ...

In the modern digital age, IT procurement is broken. Despite the litany of technologically advanced devices at everyone’s disposal, IT has been woefully underserved in recent years. However, with IT ...

The user, presumably a McDonald’s employee, wrote, “Customers need to understand how to order items better.” Needless to say, many redditors shared the same sentiment. “YES! OH MY WORD!

Customer service has reached its lowest point since 2016. Forrester’s 2024 U.S. CX Index found brands’ service strategies fail to meet the ever-evolving needs of consumers. While advancements in ...