The fintech firm adopted AI-powered surveys to better understand customer needs and address inefficiencies, which has led to ...

As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges.

Comcast executives said the company is working on its customer service after a dip in Q1 Xfinity broadband subscribers.

Discover How Soothen Pain Relief Cream Combines Natural Anti-Inflammatory Ingredients to Support Fast, Targeted Relief from ...

Casual banter in one-on-one meetings, team chats or quick messages often reveal more than structured meetings ever could.

The program is designed to collect data from a range of sources, disseminate findings across the company and coordinate teams ...

“The team has a sense of urgency … at getting customer pain points resolved,” said CEO Brian Roberts on the call. “While this may take a little time … Once we get in motion, we do it ...

The owner of the Range Rover, identified as a 49-year-old Reading man, held onto the side-view mirror of the SUV as the ...

Comcast lost 199,000 total domestic broadband customers, reflecting the continued pressure on the cable giant’s cornerstone ...

An always-on digital world means businesses cannot afford to miss any calls. But hiring, training, and retaining a full-time ...