In the early 2000s, Motorola struggled with product defects and a decline in customer satisfaction. To improve its business ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

If you were unhappy with a purchase, what would you rather hear from customer service? “Our policy clearly states we can’t refund after 30 days, so there’ ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of ...

Part of that search includes an increased interest in open banking, which is the practice of banks securely exchanging ... The desire for more complete financial tools is indicative of an overall ...

February 2020, Paper: "We exploit the 2017 introduction of Payment Practices Disclosure Regulation in the United Kingdom to examine the effects of mandating disclosure on customer-supplier payment ...

The best credit repair companies are those that ... Make sure the company you are thinking about has great customer service, if you are spending your money, you should be able to get a ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Carrier sign-up discounts like these Verizon new customer deals are arguably the best and most straightforward way to snag one of those new flagships for a low price. These markdowns usually come ...

An icon of a desk calendar. An icon of a circle with a diagonal line across. An icon of a block arrow pointing to the right. An icon of a paper envelope. An icon of the Facebook "f" mark. An icon ...