Rental car companies shifted rankings as technology determined whether many customers liked their experiences.

The sale” is important to every business. After all, it’s what keeps the doors open and the lights on. So it should only make sense that every business wants to do its absolute best to ...

Despite not having branches and interacting with customers primarily through digital channels, direct banks are outperforming traditional retail banks, along with making customers feel supported ...

The travel segment reverses the gains in satisfaction it enjoyed last year ... taking advantage of lower volumes to improve its customer service, including eliminating change and cancellation ...

“These surveys are essential for the MTA to understand what is working and where we can focus on to improve the customer journey,” said MTA ... with results showing increased satisfaction—especially ...

The luxury brand took out the “Best of the Best” award in the 2024 Roy Morgan Annual Customer Satisfaction Awards with a record-breaking customer satisfaction score. Roy Morgan chief executive ...

By leveraging the new Large Language Model (LLM) technology, this initiative enhances support efficiency, productivity, response time, and customer satisfaction to the ... to tailor responses and ...

leading to higher customer satisfaction. “AI-powered agents, such as AvePoint’s internal tool Chat AVPT, provide self-help capabilities and streamline support processes, ensuring customers receive ...

Banking customer satisfaction is on the rise across the U.S. in an unexpected trend, given current economic challenges. We are in an uncertain economic environment and many U.S. consumers report ...