Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

Pizza Hut India, a subsidiary of Yum! Brands, Inc., has onboarded MoEngage to centralise its customer engagement initiatives. The QSR giant will use the insights-led engagement platform to enhance ...

The travel segment reverses the gains in satisfaction it enjoyed last year, according to the American Customer Satisfaction Index (ACSI ... slips 4% to an ACSI score of 74 amid softening ...

Customer satisfaction in the lodging industry has dipped over the past year, reversing two years of gains, according to data released Tuesday from the American Customer Satisfaction Index.

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and online travel agencies.

Satisfaction with U.S. airlines fell 4% year-over-year after the industry scored a record high in 2024, sliding from 77 to 73 out of 100, according to an American Customer Satisfaction Index ...