Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

In the early 2000s, Motorola struggled with product defects and a decline in customer satisfaction. To improve its business ...

Customer feedback has and will always be far more than a post-transaction formality—it is a strategic asset that, when ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

Target Corp.'s customer satisfaction results slipped a bit in 2025, according to a new index. But Best Buy Co. Inc. moved up, ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

The following is a summary of “Immunoglobulin replacement therapy in patients with primary and secondary immunodeficiencies: impact of infusion method on immunoglobulin-specific perceptions of quality ...

This study aims to analyze the effects of adolescents' sleep duration on their life satisfaction. Methods: For this purpose, data from the Korean Children and Youth Panel Survey (KCYPS) conducted by ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...