India], February 13: AXA Global Business Services (AXA GBS), a part of the AXA Group, proudly celebrates its 30 years of ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

No railroads landed on the Wall Street Journal’s ranking of the 250 best-managed companies of 2024. The annual Management Top ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

In the ever-evolving digital marketplace, placing customers at the heart of your business strategy isn’t just a trend—it's a ...

Competition leading to price wars would hurt SF’s margin. Price wars also make it difficult to pass on higher costs. Fuel costs are an important part of transportation costs, and the latter made up 33 ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

By centralizing such platforms, aggregators empower marketing teams to optimize every stage of the customer journey, from awareness to conversion, ensuring maximum ROI with minimal manual effort. As ...

This study aimed to construct a theoretical model of a policy feedback mechanism for guiding ... They optimized hospital behavior and beliefs to enhance the patient experience and satisfaction, obtain ...