A step-by-step playbook to supercharge salesFierce competition means brands are no longer competing on price and product ...

Thanks to modern survey tools, creating and distributing a questionnaire has never been easier. By Alex Caffarini As a ...

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

The robotics industry is burgeon in today's market, with a particular focus on enhancing customer experience (CX) through the use of social robots. These ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Iron Mountain scored highest for customer satisfaction in the latest Management Top 250 ranking, followed by Intel and Ball. The Management Top 250 ranking compares companies using the late management ...

From there, Lemay assessed the influence that primals may have on couples’ overall relationship satisfaction. Overarchingly, the results were clear: couples with good worldviews had much higher ...

MANILA, Philippines — Filipinos’ satisfaction with the performance of the president, vice president, as well as the leaders of Congress and the judiciary all declined in the fourth quarter of ...