How would you respond if you answered the phone and someone wanted you to answer some customer service survey questions?

The survey conducted by Arizona State University’s (ASU) business school confirms a record number of problems with products ...

The sale” is important to every business. After all, it’s what keeps the doors open and the lights on. So it should only make sense that every business wants to do its absolute best to ...

Use a buyer questionnaire to get to know your clients right from the start and ensure a smooth and efficient real estate ...

My true feelings about course evaluations popped into my head the last time I went to Walmart for groceries. After I paid, ...

Passenger satisfaction with U.S. airlines dropped by four percent in 2025, with overall satisfaction now at 74 out of 100.

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

“These surveys are essential for the MTA to understand what is working and where we can focus on to improve the customer journey,” said MTA ... with results showing increased satisfaction—especially ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

The luxury brand took out the “Best of the Best” award in the 2024 Roy Morgan Annual Customer Satisfaction Awards with a record-breaking customer satisfaction score. Roy Morgan chief executive ...