Origami's "net promoter score" (NPS) of 64 was the highest of all RMIS vendors profiled in the report. According to the report, the score is an indicator of customer satisfaction based on how likely ...

In a double whammy for most-complained about Now Broadband, a subsidiary of Sky, the firm also got the most landline complaints with 10 per 100,000, compared to the best-performing Utility Warehouse ...

MarketersMEDIA Newswire has been recognized as a 'High Performer' and 'Best Support' in G2's Winter 2025 report, highlighting its commitment to exceptional press release services and customer ...

The survey revealed the agency continues to exceed public transportation industry benchmarks in several key areas of service, ...

A new report highlights the transformative impact of "agentic AI" on customer service, revealing significant improvements in ...

Ameriprise Financial (NYSE: AMP) today announced that it received high recognition in the 2025 Wants & Pricing Report based on the annual customer satisfaction survey conducted by Hearts & Wallets, an ...

In this business solutions opinion, Discover how AI agents are revolutionising customer experience in APAC, delivering ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

Ride-hailing services emerged as an essential segment of Nigeria’s transportation landscape in 2024, the NCSI has said ...

Mr Haruna Iddrisu, the Minister of Education, has urged the newly constituted Governing Council of the Chartered Institute of Marketing Ghana (CIMG) to conduct a customer satisfaction survey to assess ...

Passenger satisfaction with U.S. airlines dropped by four percent in 2025, with overall satisfaction now at 74 out of 100.