Chief Executive of Stanbic Bank Ghana, Kwamina Asomaning, has highlighted the primacy of excellence in customer experience as a true measure of an organisation’s long-term success or potential.

Founded by twin brothers Jesse and Jason Inmon, Twin Exteriors is built on a deep connection to the Austin community and a ...

In this modern era, where technology is reshaping every facet of business, retail operations are no exception. Through her insightful research, Vinodhini Chandrasekaran explores the transformative ...

You might remember taking your turn at show-and-tell in grade school, bringing a favorite toy or book to show to your classmates. Little did you know that you were preparing for a very important ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...

Recent advancements in AI are helping insurers and auto repair shops accelerate resolve vehicle damage claims.

U.S. Army Garrison Rheinland-Pfalz’s Interactive Customer Evaluation (ICE) program allows customers to provide direct ...

Wegmans ranked near the top of the latest edition of a major nationwide customer satisfaction survey on retail.

Yum! Brands has announced the launch of Byte by Yum!, a new proprietary Software as a Service (SaaS) platform designed to ...

There's a warehouse in Phoenix with a nearly 100% customer satisfaction rate. Each order is meticulously pulled, packed and ...