AI is now being used to improve personalisation in travel apps, such as for recommending accommodation or activities.

Nigeria’s customer satisfaction index rose to 67 per cent in 2024, up from 61 per cent in 2023, with notable improvements ...

In a first-of-its-kind announcement, FNB and Standard Bank have been named joint winners of the inaugural Customer Experience ...

British Airways has been named the worst long-haul airline, dropping to the bottom of the rankings for customers in a new ...

Dr. Fornell is a world-leading scholar in multivariate statistical models with latent variables and in customer satisfaction measurement and analysis ... 233,268 completed surveys across 428 ...

AI tools offer the opportunity for retail businesses of all sizes to tailor their marketing at scale. That presents an ...

The survey found that overall customer satisfaction with supermarkets rose by 4 percent last year, boosting the category’s average score to 79 out of 100. Two chains tied for the top spot: Trader ...

Technology is essential for business optimization, from automating tasks to improving data analysis. Regularly evaluating ...

British Airways is the worst UK carrier for long-haul flights, while Ryanair and Wizz Air came last for shorter flights. The ...

More than three in five students consider themselves customers of their institution, according to a new analysis of Inside ...

The use of AI agents is becoming essential across various industries to accelerate productivity. Such systems enable companies to expand their operations with g ...

Delta Dental is the best dental insurance provider for implants, followed by MetLife, Physicians Mutual, and more. See which other companies scored well for cost, availability, waiting periods, and ...