Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

Here’s what you need to know. J.D. Power is perhaps best known for its customer satisfaction surveys, which top-performing companies often reference in ad campaigns. The firm conducts customer ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort.

However, it faces growing criticism, prompting many organizations to favor alternatives like Customer Satisfaction (CSAT ... Regardless of the metric chosen, measuring performance based on ...

This was the lowest net satisfaction rating that the President has received since sitting in office. Compared to the September 2024 survey, Marcos’ net satisfaction rating fell by 13 points from ...

The January edition of the UK Customer Satisfaction Index showcases which organisations consumers enjoy interacting with the most. M&S scored most highly among the panel of 15,000 consumers, ...

The UK Customer Satisfaction Index is a twice-yearly report based on 59,500 survey responses provided by more than 15,000 individual customers, representative of the UK adult population.