Like many other household goods, the average monthly residential electric bill in the U.S. continues to increase. In 2024, bills hit an average of $182, ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

The models that top the owner satisfaction ratings deliver on the ... had with more than 300,000 vehicles in our most recent auto surveys. Primarily, they were asked whether they would buy the ...

Here’s what you need to know. J.D. Power is perhaps best known for its customer satisfaction surveys, which top-performing companies often reference in ad campaigns. The firm conducts customer ...

But the best car insurance companies can provide the coverage you need, a satisfying customer ... Satisfaction study. However, it has no complaints on the NAIC and in our 2024 auto insurance ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, resolution, and effort.

However, it faces growing criticism, prompting many organizations to favor alternatives like Customer Satisfaction (CSAT ... Regardless of the metric chosen, measuring performance based on ...

See our full energy survey results to compare energy companies. In addition to our customer satisfaction survey, we also carry out detailed behind-the-scenes analysis of energy companies' practices.

Table notes: Customer results based on a September-October 2024 online survey of 11,984 energy customers among the general public. Customer score: based on satisfaction and likelihood to recommend.