On a scale of 1 to 5, customer satisfaction with customer-satisfaction surveys is headed to zero ... be able to detect when there's a low-quality answer and come back and ask the customer for ...

Walmart scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in ...

Shep Hyken is a customer service/CX expert, author & keynote speaker. According to Capterra, a division of Gartner, in the past two years, customer satisfaction ... a perfect answer, a reminder ...

Utilities that understand their attitudes, behaviors and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support ...

Providers who understand their customers’ expectations and experiences are better positioned to target needs and implement initiatives that will increase overall customer satisfaction ... person ...

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.