In healthcare, patient satisfaction isn't just a feel-good metric—it's a critical component of successful practice management ...

How would you respond if you answered the phone and someone wanted you to answer some customer service survey questions?

Results from the nationally representative annual KiwiSaver satisfaction survey highlight the strengths and weaknesses of different retirement savings scheme providers. “KiwiSaver customer ...

The sale” is important to every business. After all, it’s what keeps the doors open and the lights on. So it should only make sense that every business wants to do its absolute best to ...

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws near, ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

Got gripes about your commute? Your feedback could pay off–literally. The MTA officially launched its Spring 2025 Customers Count Survey on Monday, April 21, giving riders of the subway, bus, Long ...

The MTA is encouraging customers to tell it how they feel about service during its 2025 spring survey. The survey was launched on Monday. Customers who use the subway system, ...

The survey includes questions on satisfaction with corporation events, public art and engagement efforts, as well as the quality of infrastructure and services. Entrants will also have an ...

This targeted approach optimises resource allocation, and the system includes default templates that customers ... knowledge base information, customer satisfaction surveys and more.