The sale” is important to every business. After all, it’s what keeps the doors open and the lights on. So it should only make ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of check-in, to cleanliness of the flight cabin and baggage handling, according to ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

While surveys provide valuable insights, only a small percentage of customers typically participate, limiting the scope of ...

Got gripes about your commute? Your feedback could pay off–literally.The MTA officially launched its Spring 2025 Customers ...

The MTA is encouraging customers to tell it how they feel about service during its 2025 spring survey. The survey was launched on Monday. Customers who use the subway system, ...

We are excited to announce the launch of our Customer Survey, a key initiative identified in our Strategic Plan. This survey is more than just a check-in; it is a meaningful step in understanding how ...

Survey conducted in June-July 2024. Sample sizes are given in brand 'info'. 'Customer Score' reflects the general satisfaction of customers with their insurer and their likelihood of recommending it.

The first table lists the banks we were able to get enough customer responses for, with a product score for their best-scoring current account. The second table lists all the current accounts rated by ...

Selection criteria: all UK manufacturers who respond to the Annual Prodcom Survey. Sample: approximately 6750 price quotations. Frequency - monthly. Dispatch date – between 26 and 29 of each month.

American Express leads the way in customer service, according to J.D. Power’s 2024 U.S. Credit Card Satisfaction Study. The study surveyed 38,852 credit card owners between June 2023 and June 2024.