The data set Customers contains an Internet service provider's current subscribers, and the service provider wants to select a sample from this population for a customer satisfaction survey. This ...

Among U.S. airlines, customer experience benchmarks ranged from the quality of carrier’s in-flight Wi-Fii and ease of ...

The following PROC SURVEYSELECT statements select a probability sample of customers from the Customers data set according to the stratified sample design. title1 'Customer Satisfaction Survey'; title2 ...

The whole thing vexed me enough that I started to really notice customer satisfaction surveys — and, as I'm sure you've seen, they are everywhere. It seems like every interaction I have with a ...

Some U.S. airlines fared better than others in overall customer satisfaction, according to a recent travel survey. Diannie Chavez/The Republic USA TODAY NETWORK As the summer travel season draws ...