Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...
Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...
Satisfaction with attitudes toward LGBTQ people are the lowest they have been since 2013, a survey from Gallup shows. In the survey, 51 percent of respondents said “the acceptance of gay and ...
A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...
By Sriparna Roy (Reuters) - U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive ...
However, as customer expectations continue to rise, organizations are discovering that UCaaS alone may not be enough to deliver exceptional customer experiences (CX). Enter contact center as a service ...
The move comes amid a public outcry over the health insurance industry's denials of care and the slaying of UnitedHealthcare CEO Brian Thompson. Other news is on antisemitism investigations at four ...